Privacy Policy

1. Who We Are

Bristol Taxi Airport is a licensed private hire operator based at 14 Lime Kiln Gardens, Bradley Stoke, Bristol BS32 0DB. We are the data controller for personal data collected through this website. You can contact us at info@bristoltaxiairport.com.

2. Data We Collect

We collect the following personal data when you make a booking or contact us:

• Full name
• Email address
• Phone number
• Pickup and drop-off addresses
• Flight details (where applicable)
• Payment information (processed securely by our payment provider)
• IP address and browser data (via Google Analytics)

3. How We Use Your Data

We use your personal data to:

• Process and manage your booking
• Send booking confirmations and driver details
• Contact you regarding your journey
• Improve our services
• Comply with legal obligations

4. Legal Basis

We process your data on the basis of contract (to fulfil your booking), legitimate interests (to improve our services), and legal obligation (where required by law).

5. Data Sharing

We share your data only with:

• Our drivers — to fulfil your booking
• FareBookings — our booking platform provider
• Google Analytics — for anonymous website analytics
• Payment processors — for secure payment handling

We do not sell your personal data to third parties.

6. Data Retention

We retain booking records for up to 7 years for accounting and legal purposes. Contact form enquiries are retained for 12 months. You may request deletion of your data at any time.

7. Cookies

We use cookies for analytics (Google Analytics) and advertising (Google Ads). These cookies help us understand how visitors use our site and measure the effectiveness of our advertising. You can opt out of Google Analytics via Google's opt-out tool.

8. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability

To exercise any of these rights, contact us at info@bristoltaxiairport.com.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses SSL encryption for all data transmission.

10. Contact & Complaints

For any privacy-related queries, contact us at info@bristoltaxiairport.com. If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO).